BC Game Privacy Policy

BC Game processes personal information to provide and improve services, meet legal requirements, and support account security.

Personal data we collect may include:

• Account and identity details: name, date of birth, address, nationality
• Contact information: email address, phone number, preferred language
• Verification records: identity documents, proof of address, age confirmations
• Payment and transaction information: deposit and withdrawal details, billing data, wallet addresses where applicable
• Gameplay and betting history: wagers, wins, losses, limits, responsible gambling settings
• Technical and device data: IP address, browser and device identifiers, app telemetry, cookies, geolocation where permitted
• Communications: chat, email, support tickets, feedback
• Compliance data: results of anti-money laundering screening and risk checks

Why we collect this information:

• To create and manage accounts, deliver online services, and process transactions
• To verify identity and age, prevent fraud, and ensure platform integrity
• To comply with Canadian laws and regulatory guidance
• To provide support, resolve disputes, and improve features
• To perform analytics that help maintain service quality and security

Protection measures in place:

• Encryption in transit and at rest for key data sets
• Strict access controls, role segregation, and multi-factor authentication
• Network monitoring, logging, and vulnerability management
• Secure development practices and regular security reviews
• Staff confidentiality commitments and privacy training
• Incident response procedures and vendor due diligence

User rights in Canada:

• Access: request a copy of personal data held about the user
• Correction: request updates to inaccurate or incomplete information
• Deletion: request erasure where permitted by law and retention rules
• Consent choices: withdraw marketing consent without affecting core services
• Portability and restriction: available where supported and lawful
• Complaint: contact the Office of the Privacy Commissioner of Canada or a provincial privacy regulator

Compliance framework:

• Personal information is handled in accordance with PIPEDA and applicable provincial privacy laws
• Email and electronic messages follow CASL requirements
• Identity and transaction checks follow anti-money laundering and anti-terrorist financing obligations
• Processing aligns with internationally recognized privacy principles

BC Game uses personal data for the following purposes:

• Account creation, authentication, and account management
• Payment processing and withdrawals through approved providers
• Customer support, dispute handling, and service communications
• Personalization of content and service improvement
• Analytics to understand performance, security, and reliability
• Marketing based on consent, compliant with Canadian anti-spam rules, with easy unsubscribe options
• Safety, fraud detection, risk scoring, and security checks
• Legal compliance, including identity verification, sanctions screening, and required reporting

Processing is conducted lawfully, fairly, and transparently, based on defined purposes. Personal information is not sold.

Users can exercise privacy rights through account settings or by contacting support.

• Access: request a summary of personal data held and the purposes of processing. The aim is to respond within 30 days, subject to verification.
• Correction: update profile fields or submit a request if certain fields are locked. Verification documents may be required.
• Deletion: request deletion or de-identification where retention is not legally required. Records needed for anti-money laundering, security, or dispute resolution may be retained for mandated periods.
• Consent controls: change marketing preferences and withdraw consent at any time, without affecting prior lawful processing.
• Security checks and payments: by using BC Game, the user consents to identity, age, geolocation, and sanctions checks, and to payment data processing by payment service providers.

• Services are intended for individuals who are at least 18 years old, or any higher legal age required in the user’s province or territory.
• Age cannot be confirmed without documents. Identity and age verification may be requested to protect the user and the platform.
• If a minor’s information has been provided, a parent or legal guardian can contact support to request deletion and account closure. After verification, personal data related to the minor will be removed and access will be blocked.
• Personal information from children is not knowingly collected.

BC Game may store or process personal information in other countries where service partners operate, such as the United States or the European Economic Area.

• Using the services constitutes consent to international transfers of personal data.
• Partners are bound by confidentiality duties, contractual safeguards, and security requirements, and are assessed for appropriate protections.
• Information processed abroad may be subject to lawful access by foreign authorities. Protective measures are applied to reduce related risks.

• This disclaimer may limit or clarify how rules in this Privacy Policy apply in practice.
• It becomes binding when the user accepts the policy by signature, electronic acceptance, or accession on the website or app.
• If any provision is held invalid or unenforceable, the remaining provisions continue to operate.
• Nothing in this document restricts rights that cannot be waived under Canadian law.

Cookies are small files placed on a device that help remember preferences and collect usage information. They support statistics, behaviour analysis, personalization, and site improvement.

• Types: essential, functional, analytics, and advertising cookies
• Retention: up to 1 year, unless a shorter or longer period is required for security or legal reasons
• Controls: manage cookies in browser settings or through site tools. Blocking some cookies may affect certain services.

• Use of the website, mobile apps, or services indicates full acceptance of this Privacy Policy and any updates.
• The version posted on the website is the current version and prevails over earlier versions.
• Users will be informed of material changes where practicable, including the effective date.
• Continued use after changes takes effect constitutes acceptance of the revised policy.

BC Game may share personal information in limited situations, including:

• Service providers and processors that support hosting, payment processing, identity verification, fraud prevention, analytics, and customer support
• Legal and regulatory disclosures to law enforcement, regulators, tax authorities, and financial intelligence units
• Dispute resolution, chargebacks, debt recovery, and protection of rights and safety
• Corporate transactions such as mergers, acquisitions, or reorganization subject to confidentiality

A current list or categories of providers is available on the website or on request. If a specific recipient is not listed, users will be informed of the purpose and scope before disclosure unless prohibited by law or an investigation. Providing personal information and using features that rely on third parties is consent to such sharing.

The website may contain links to other websites or services that have their own privacy policies. The operator is not responsible for how external websites collect, use, or protect information. Users should review the privacy practices of any linked site before sharing personal data.