Responsible Gambling in Canada

Safer play is a core priority for players in Canada. BC Game provides practical tools to set limits, manage time, and stay in control. Gambling involves risk, so our policy and features help protect your balance and well-being. You choose how you play and when to pause.

Principles for safer, in-control play

Every bet can lead to a loss. Treat gambling as entertainment, not a way to make money. Use the tools on BC Game to set limits and protect your budget.

Set a weekly or monthly deposit limit that fits your finances.
Decide a loss limit. Stop when it is reached.
Plan your session time and use reality checks to keep track.
Avoid chasing losses. Take a break instead.
Do not gamble when tired, angry, or under the influence.
Keep gambling funds separate from bills, rent, and essentials.
Learn the game rules and odds before you play.
Review your activity history to monitor spending.
Keep minors away from gambling devices and accounts.
Follow the responsible gaming policy to stay accountable.

Warning signs of problem gambling

Problem gambling can develop quietly. It is a serious condition that needs attention.

Spending more time or money than planned.
Hiding betting or lying about losses.
Chasing losses to try to win back money.
Feeling irritable, anxious, or low when not playing.
Missing work, study, or family duties due to gambling.
Using credit or borrowing to gamble or pay debts.
Needing larger bets to feel the same excitement.
Gambling to escape stress, sadness, or conflict.
Repeated unsuccessful attempts to cut back.
Risking relationships, work, or legal trouble.

Practical steps to reduce harm

Taking action early helps you stay in control. On BC Game, you can use built-in tools and adopt healthy habits to limit risk.

Set deposit, loss, wager, and session limits in your account.
Turn on reality check reminders at a time interval that suits you.
Schedule time-outs from 24 hours to several weeks.
Request self-exclusion for longer periods if needed.
Opt out of marketing and bonus messages that may trigger play.
Use a separate entertainment budget and track spending.
Keep devices and payment methods secure to reduce impulsive play.
Try blocking software such as Gamban or BetBlocker.
Complete a self-assessment to learn your risk level.
Speak to an independent counsellor for confidential support.

Independent help and support in Canada

Confidential help is available across Canada. These services provide free support for players and affected others.

ConnexOntario (Ontario): www.connexontario.ca | 1-866-531-2600
Gambling Support BC (British Columbia): www.gamblingsupportbc.ca | 1-888-795-6111
Alberta Health Services, Addiction Helpline: www.albertahealthservices.ca/amh/Page16064.aspx | 1-866-332-2322
Saskatchewan Problem Gambling Helpline: 1-800-306-6789
Manitoba Problem Gambling Helpline: www.gov.mb.ca/health/mh/addictions | 1-855-662-6605 or 1-800-463-1554
Québec, Jeu: aide et référence: www.jeu-aidereference.qc.ca | 1-800-461-0140
Atlantic Canada Problem Gambling Helpline: 1-888-347-8888
GamTalk, online peer support: www.gamtalk.org
Gamblers Anonymous: www.gamblersanonymous.org/ga
988 Suicide Crisis Helpline (nationwide): talksuicide.ca | Call or text 988

Customer support for responsible play

If you are worried about your gambling, support is available. You can contact BC Game support for guidance and account controls.

Live chat: available 24/7 through the chat icon on the site or app.
Email: support@bc.game
Help Centre: articles on responsible gaming and account tools.
Account settings: Responsible Gaming section to set limits, time-outs, or self-exclude.
Requests: ask support for activity history, marketing opt-outs, or account closure.